Canceling Your Kaituhi Subscription

There are three ways to cancel your Kaituhi subscription from within the app. Note - you must be an Admin level member of a Workspace to edit the subscription.

Method 1

The first way is to go to the app dashboard at https://kaituhi.nz/k/ and locate the Workspace with the subscription that you want to cancel. Click on the cog wheel icon next to the Workspace name, indicated below under 'Edit Workspace Setttings':

You should then see this dialogue:

From here click the red "Unsubscribe" button and you will be asked to confirm:

Hit Ok and and after a moment you should then see a confirmation.

You will now be unsubscribed from Kaituhi. An alert message on the Dashboard will indicate how long you have remaining to access the app.

Renewing after access has ended

If you wish to renew your access to Kaituhi at a later date, you can do so by logging in to your Kaituhi account, go to the Edit Account page at https://kaituhi.nz/k/account and clicking the "Renew Subscription" button.

Method 2

The second way to cancel your subscription is via the Edit Account page. Click on the circular menu button at the top right of Kaituhi, then select Edit Account:

You will be taken to the Edit Account page, scroll down to the Subscriptions section to view all the workspaces that you are associated with.

If you are an Admin level member of the Workspace, you will have access to directly edit the payment method, unsubscribe or re-subscribe the workspace.

To Cancel, click 'Change plan' then click 'Cancel Subscription':

Or you can open 'Billing Details' then click 'Unsubscribe':

Either option will ask you to confirm cancelling the subscription.

Select OK to confirm. You are now unsubscribed, a message will display the amount of time you have left to access Kaituhi.

To renew your subscription, scroll to the relevant Workspace on the Edit Account page, open the 'Billing Details' section and click the purple Renew Subscription button. You will automatically be re-subscribed.

Method 3

If the workspace has been set up manually for payment on invoice, you can request a cancellation, or request updates to the payment method or subscription status by emailing sales@kaituhi.co.nz.